Existing customers may also submit a complaint by accessing their online account and using the options provided.

When you contact us, we’ll gather relevant information such as your name and address, contact information, and a description of your concerns. We will use this information to fulfil our commitment to providing an efficient and fair resolution. RAKINSURANCE ensures that each complaint is reviewed on individual merit and that all facts are reviewed to form a cohesive picture of the concerns raised. We aim for swift resolution of complaints; however, some instances may require additional research, and the length of the investigation may be extended. Once we reach a resolution, our Customer Services Team will provide you with an explanation of remediation and any resulting actions.

We value your feedback. Please help us to get it right every time – for every customer.

We always seek to improve our service and we therefore welcome feedback and suggestions for improvement. Should you wish to raise any comments regarding the complaints process, you may raise them to our Complaints Champion at complaints@rakinsurance.com.