27 March 2020
Ref: CEO/2020/404

Subject: RAKINSURANCE important business contact details

Dear Customers,

During this unprecedented time of global crisis borne out of the COVID-19 pandemic, we at RAKINSURANCE make the well-being of our customers, partners and employees our utmost priority. Wherever needed, we are adapting to the fluid and swiftly changing situation by trying to keep people safe, while also maintaining our service levels.

We sincerely wish that you self-isolate and avoid unnecessary contact with non-family members or work colleagues for the time being. This action alone has been proven to work and will allow us, as a community, to defeat this virus and go back to normal life much faster.

We have therefore, initiated our business continuity plan (BCP) to ensure that all our critical services are fully functional and available to you. Our helplines are working, which means we are just a call away to ensure that our valued customers are attended to without any interruptions in this challenging time. Please note the following contact details for each of our services should you require to renew or buy a policy, make a claim or just need some advice.